NexxLinx
Crystal P. possesses extensive experience in customer service and operations across multiple industries. Currently serving as a Customer Service Representative at Global Industrial since September 2019, Crystal also holds positions as a Certified Nursing Assistant at Home Instead Senior Care and a Data Input Clerk at The Reynolds and Reynolds Company, where responsibilities include processing titles for major automotive brands. Additional roles include working as a Call Center Representative at Fusion BPO Services and as a Call Agent at NexxLinx, along with managerial experience as a Supervisor at Atlanta Cleaners and as an Office Manager at Adams Tires. Educational qualifications include a degree in Computer Programming obtained from MMT and a high school diploma from Northwest High School.
NexxLinx
Business Process Transformation professionals committed to creating unique value and competitive advantage for every client partner, either small or large. By combining Proven Expertise, Continuous Process Improvement / Best-Practice, Technology Innovation, and Global Multi-Lingual/Multi-Cultural capability we deliver on high-value customer engagement/contact center solutions which: Create competitive advantage and loyalty through excellence-in-service Reduce cost through Process Improvement / Best-Practice and Technology Innovation Deliver Top-line revenue impacts through an industry leading retention and sales practice Maximize technical support / remote diagnostic value though First-Contact-Resolution, Service/Product Trending, and agent knowledge Provide service impact across the globe in nearly every language/culture Mitigate risk with proven process and execution Our team crafts agile service / support solutions that transform the customer service/support environment delivering measurable business outcomes. What does this mean? NexxLinx deploys a fully dedicated, motivated team of client advocates, from agent to program director. We manage each customer contact as an opportunity to evaluate customer preferences and expectations in order to improve the underlying business process. We reward our team for improving your business through gamification and incentives. Several qualities clearly differentiate us from the standard, “shift the work to cheaper locations” outsourcer: We stand behind our solutions by committing to innovation and improvements that provide year-over-year improvements to service cost / customer satisfaction We provide rapid time-to-value and business agility allowing our partners leverage Real-time change for competitive advantage and Shareholder Value We earn a Trusted-Advisor relationship with clients