Jamie Robson 🚀

Jamie Robson has extensive experience in customer success roles. They are currently the Head of Customer Success at Nezasa, where they lead a team to support customers and maximize their value. They also founded CS:X, an intelligent customer success platform that provides actionable insights and guidance.

Prior to these roles, Jamie worked as the Head of Customer Success at Aptem, where they established the customer success function, recruited a team, and developed KPIs and reporting systems. They were also the Principal Customer Success Manager at tlmNexus Ltd, where they created and implemented a customer success strategy, developed a "voice of the customer" program, and managed a team of CSMs.

Jamie's previous experience includes being a Senior Customer Success Manager at Benefex, where they managed major accounts and implemented operational improvements. They also worked as an Account Manager at Promultis Ltd, overseeing customer relationships and managing high-value projects.

Before entering the customer success field, Jamie worked in sales and leadership roles. They were a Deputy Team Manager at The Listening Company, where they led a sales team and implemented quality control processes. They also worked as a Sales Advisor, making sales calls on behalf of MBNA/Bank Of America.

Jamie started their career in the Royal Navy as an Underwater Warfare Specialist. They supervised radar operators, communicated with other units, and served as a senior sonar operator.

Overall, Jamie Robson has a diverse background in customer success, sales, and leadership roles, with experience in both startup and established organizations.

Jamie Robson completed a Professional Certificate in Customer Experience from The CX Academy in 2021. Prior to that, from 2000 to 2005, they attended Dowdales School, but no specific degree or field of study was mentioned for that period.