Masood Rahman

Masood Rahman is an experienced professional in technical support and service management, currently serving as the Head of Support at NFON since September 2014, leading the Service Desk team in the UK and ensuring service level agreements are met. Prior experience includes roles such as 3rd Line Support Engineer at Coms plc, where Masood specialized in VoIP and network troubleshooting, and Service Desk Team Leader at Simmons & Simmons, overseeing incident management and staff development. With a background in managing technical support teams at XLN and British Telecom, alongside a strong educational foundation with a Pg Dip in Computer and Information Technology and a BA Hons in Business Administration from the University of Bedfordshire, Masood is adept at driving efficiency, productivity, and customer satisfaction in service-oriented environments.