Steve Ford

Steve Ford has extensive experience in IT service management, currently serving as the IT Service Operations Team Leader at NFU Mutual since April 2019. Previous roles include IT Service Desk Manager at Al Rayan Bank, Service Delivery Manager at Imtech, and IT Service Desk Manager at Bellrock, where responsibilities involved implementing ITIL-aligned procedures during a restructuring of the IT Helpdesk. Additionally, Steve has held the position of Major Incident Manager at Fujitsu on a contract basis, overseeing the management of critical IT incidents, and worked as Service Support Manager at TNT Express Worldwide for over two decades, focusing on service desk management and incident resolution. Steve's educational background includes attendance at Woodhouse High School from 1977 to 1982.