Shounak Sharma

Shounak Sharma is an experienced professional with a strong background in customer service, operations, and strategic planning. Currently serving as Manager of Professional Services at Reputation since July 2021, Shounak previously held the position of Customer Success Manager at Dozee, overseeing customer satisfaction initiatives across multiple countries and leading a team of 11. Shounak's operational expertise was further demonstrated at Uber as an Operations Expert, addressing partner account issues and document verification. Additional experience includes roles at Cycling Australia, the International Table Tennis Federation - Oceania, Eildon Park Tennis Club, and Future Group India, each focused on enhancing operational efficiency and customer engagement. Shounak holds a Master of Business Administration from Deakin University and a Bachelor's degree in Electronics and Communication Engineering from Visvesvaraya Technological University.