Customer Support and Experience
About
The Customer Support and Experience team at NHBC focuses on delivering exceptional service to homeowners and builders, ensuring that queries and issues are resolved effectively. They play a crucial role in enhancing the overall customer journey by leading quality assurance initiatives and managing frontline support teams. Through continuous improvement projects, this team strives to elevate customer satisfaction and uphold NHBC's commitment to protecting homeowners.
Team members
Adam Beckett
Customer Experience Team Leade...
Alex Temperton
Customer Services Projects And...
Alison Garner
Head Of Customer Service
Alison Garner
Head Of Customer Service
Emily Poole
Customer Support Team Leader
Holly Beechey
Quality Assurance Team Leader
Neil Forton
Customer Contact Team Leader
Oliver Goddard
Customer Experience Team Leade...