Jon-Michael Hamman Csm, V3

Jon-Michael Hamman has worked at NIC Inc. since June 2012, where they are currently serving as a Service and Support Business Analyst. Their role focuses on process improvement, with certifications in both ITIL and Agile Scrum Master. Jon-Michael specializes in Incident & Problem Management for all 183 Texas government websites. Prior to their current role, Jon-Michael worked at National Financial Partners from October 2007 to July 2011 as a Sr. Compensation Coordinator.

Jon-Michael Hamman, CSM, ITIL v3 completed their Bachelor of Fine Arts (BFA) degree at Sam Houston State University in 2006. In 2012, they obtained the ITIL Foundation Certificate in IT Service Management from EXIN. Two years later, in 2014, they became a Certified ScrumMaster (CSM) through the Scrum Alliance. Additionally, they have also completed the KCS V5 Foundation certification, although the specific details regarding the institution and the year of completion are unavailable.