Shannon Nguyen

Shannon Nguyen is a Senior Solutions Consultant at LivePerson since May 2016, specializing in AI automation and messaging to connect business and technical stakeholders through solution design and workshops. Prior roles include Senior Customer Success Manager, where Shannon advised a major telecommunications company on digital strategies, and Customer Success Manager, managing a diverse client portfolio in the Australian insurance and utilities sectors. Shannon also served as Operations Excellence Manager, ensuring effective use of LivePerson's chat solutions in contact centers. Previous experience includes Collections Manager at Dun & Bradstreet Australia and New Zealand, and multiple operational management roles at Salmat, focusing on contact center solutions. Shannon began education at Melbourne High School and is currently pursuing a Bachelor of Business at Griffith University.