Melvin Banks Jr.

Melvin Banks Jr. is a Technical Support Lead at NielsenIQ, specializing in mobile device services, and serves as a Technology Operations Analyst at MarineMax, focusing on proactive technology support and operational efficiency. With a diverse background, Melvin has held significant positions including Senior Analyst of Mobile Operations at Bank of America, Partner and CEO of SsassyMedia Communications, and Solutions Analyst II at TEKsystems, where Melvin managed critical escalations for high-level clients. Experience in technical support spans various roles across multiple industries, including desktop and network support at the Department of Veterans Affairs Medical Center and Half Hollow Hills School District. Melvin's educational qualifications include multiple certifications in computer science, security, and Microsoft technologies from New Horizons Computer Learning Centers and other institutions.