Niico
Erinn Richards is an accomplished leader in customer success with extensive experience across various industries, including technology, healthcare, and property management. Currently serving as the Head of Customer Success at Niico since March 2025, prior roles include Head of Customer Success at Atheon Analytics, where strategy and team leadership contributed to significant client growth and platform adoption for a B2B SaaS demand intelligence platform. Erinn's tenure at Healing Healthcare Systems saw remarkable improvements in client retention and expansion of healthcare facilities served globally. Previous leadership roles include Senior Branch Manager at KEY LETTS LIMITED, focusing on property management and operational efficiency. Erinn's educational background includes a BA in Art History, Cultural Anthropology, and Museum Studies from the University of Nevada, Reno.
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Niico
“Helping you to unlock the power of automation technologies to empower human-tech workforce to accelerate efficiency and productivity and deliver excellent experiences.” Niico will revolutionise the workplace by bringing advanced automation technologies to every organisation, enabling them to operate more efficiently, effectively, and sustainably.