Madelin Otterbein

Madelin Otterbein currently serves as Team Lead for Customer Experience at Rent The Runway, a position held since March 2023. Prior experience includes a role as Customer Experience Manager for the US at PANGAIA from December 2020 to January 2023, during which Madelin built and managed a customer experience team and developed a quality assurance system. Earlier career highlights include serving as CX Team Lead and CX Advisor at Warby Parker, where responsibilities included team management and quality assurance of customer interactions. Academic credentials include an MLitt in Modernities from the University of Glasgow and a B.S. in English/Secondary Education from Vanderbilt University. Additional experience encompasses various roles in education and customer service, including teaching and support staff positions in school districts and a salon.