Fernando Acosta Jr.

Fernando Acosta Jr. has a diverse work experience spanning various industries. In 2010, they started their career at the YMCA of Greater New York as a Senior Coordinator and Counselor, where they organized engaging curriculum and ensured the safety of children. Fernando then worked as a Center Director at Kean University for American Education and Travel Services, where they supervised staff and participated in recreational activities with students.

Moving on, Fernando joined the NYC Department of Education in 2014 as an Account Payable / Tech Coordinator, where they supported operations staff, managed inventory, and tracked budget using project management software. In 2016, they became a Program Manager at Hudson Guild, where they coordinated programming, oversaw staff, and maintained relationships with program partners.

In 2018, Fernando transitioned to the NYC Department of Education as a Technical Analyst, Assessment. In this role, they facilitated communication and solutions related to software issues, built relationships with stakeholders, and provided training to clients. Concurrently, they also worked at NYC Health + Hospitals as a Transit Hub Outreach Specialist, conducting outreach activities for COVID-19 contact tracing at transportation hubs.

In 2022, Fernando took on the role of Director of Community Affairs & Special Projects at the New York City Council, where they focused on community engagement and special initiatives. Currently, they are working as NYC Sales and Customer Success at Nimbio, demonstrating their expertise in sales and customer success.

Throughout their career, Fernando has consistently demonstrated strong communication skills, relationship-building abilities, and a commitment to achieving goals.

Fernando Acosta Jr. holds a Bachelor of Business Administration (B.B.A.) degree in Human Resources Management/Personnel Administration, General And Business Law from the City University of New York-Herbert H. Lehman College. Fernando also has an Associate Degree in Business Administration from Borough of Manhattan Community College. In terms of certifications, Fernando has obtained various certifications such as "Business Fundamentals for Customer Success Managers," "Cert Prep: Scrum Master," "Communicating with Confidence," "Customer Success Management Fundamentals," "Learning Design Sprints," "Measure Salesforce Effectiveness," "Onboarding and Adoption Best Practices for Customer Success Management," "Product Management: Building a Product Roadmap," "Salesforce Essential Training," "Salesforce Sales Operations Specialization," "Foundations of Project Management," "Lead Management in Salesforce," "Opportunity Management in Salesforce," "Sales and CRM Overview," and "Web Fundamentals: Accessibility, Analytics, and SEO." These certifications were obtained from LinkedIn, Coursera, and Siteimprove, with the most recent certification received in July 2022.