Hollie Grantham

Hollie Grantham is an accomplished leader in Customer Success with extensive experience across multiple industries. Currently serving as the Head of Customer Success at Ninth Wave since May 2025 and a Travel Advisor at Fora Travel since April 2023, Hollie specializes in luxury travel advisory and personalized customer experiences. Previous roles include Head of Customer Success at Herald, Vice President of Customer Success at Teampay, and Head of Client Success at Betterment, where significant achievements include reducing churn rates and driving substantial revenue growth. Additionally, Hollie has held key positions at Shyft, Cherre, Redfin, and Better Homes and Gardens Real Estate Mason McDuffie, building effective customer engagement strategies and improving operational efficiency. Hollie holds a degree from Los Medanos College.