Richard Francis Dsouza

Richard Francis Dsouza has extensive work experience in various leadership roles in the retail and e-commerce industry. Richard Francis started their career as a Retail Management Trainee at FOODWORLD Supermarkets Ltd, where they played a key role in setting up the first Foodworld International store in India and contributed to the company's expansion plans. Richard Francis then worked as a Business Analyst at Nexgen Technology Services, where they were responsible for understanding customer needs, resolving complex problems, and creating solution proposals for clients such as Disney and Crate and Barrel.

Richard then joined Tata Consultancy Services as a Functional Consultant and Product Owner for Target Corporation USA, where they worked on translating customer needs into solutions and pricing the solutions based on market intelligence.

Afterwards, they joined PFSweb, Inc. as a Digital Product Owner and Service Delivery Manager for clients such as Panasonic Corp and Laura Mercier USA. In this role, they led teams across various disciplines, focused on business objectives, and ensured project milestones were completed on time and on budget.

Richard then moved on to Valtech, where they served as a Digital Product and Project Lead for L'Oreal Asia Pacific. Richard Francis was responsible for launching new ecommerce operations in a new country, partnering with local teams and stakeholders, understanding needs, documenting requirements, and delivering solutions.

Richard Francis then worked as a Senior Project Manager at a confidential company, where they successfully managed projects for Bloomingdales and a leading Saudi Arabian retailer.

Most recently, Richard joined Nisum as a Lead Product Manager at Williams Sonoma. In this role, they determined customers' needs, identified new business opportunities, and planned and oversaw new marketing initiatives.

Overall, Richard Francis Dsouza has a strong background in product management, project management, and business analysis, with a focus on understanding customer needs, delivering solutions, and driving business growth in the retail and e-commerce sectors.

Richard Francis Dsouza completed the Executive Education program in Digital Transformation: Platform Strategies for Success at the MIT Sloan School of Management in 2018. Prior to that, they earned a Master of Business Administration (MBA) degree with a specialization in Marketing/Marketing Management, General from ICFAI between 2004 and 2006. Richard Francis'sundergraduate education includes a Bachelor of Engineering (BEng) in Industrial Engineering from Visvesvaraya Technological University. In addition to their formal education, Richard has obtained various certifications in areas such as Product Management, Agile methodologies, Digital Marketing, Lean Six Sigma, IT Service Management, Business Analysis, Training, and Human Resources. These certifications were earned from reputable institutions such as Product Manager HQ, Scaled Agile, Google, PeopleCert, BCS, The Chartered Institute for IT, Tata Consultancy Services, Schindlers Management, and Scrum Alliance between 2008 and 2021.