Khanh D.

Khanh D. is an experienced technology professional currently serving as the Team Lead of the Application Managed Service Team at Niteco since April 2019, overseeing a 24/7 support operation. Prior to this role, Khanh held the position of Senior Application Management Engineer, focusing on incident and problem management for enterprise environments and providing technical support for various CMS/Ecommerce platforms using tools such as ServiceNow and JIRA. Before Niteco, Khanh worked at Tek Experts as a Senior Software Support Engineer, specializing in security solutions and helping medium to large organizations troubleshoot software issues. Khanh holds a Bachelor's degree in Information Technology from Hanoi University and recently completed a DevOps course at TechMaster.