Remy Soni

Remy Soni serves as the Vice President of Global Customer Support at Nitrado since April 2024, following a role as Senior Manager of Community Support at Pitch from June 2023 to March 2024. Prior experience includes leading the customer support team at Blinkist, achieving a remarkable annual CSAT of 94%, and contributing to a near 50% year-over-year growth in the US market while serving as Senior Customer Operations Manager at Joblift. Earlier roles include managing customer experience at Inkitt with a record annual CSAT of 95% and various positions at Groupon, where Soni specialized in customer retention and support, optimizing processes, and managing significant projects that yielded substantial revenue savings. Soni holds a Bachelor’s Degree in Communication with a minor in English from the University of Illinois Urbana-Champaign.