Leilani Carbonell

Leilani Carbonell serves as Vice President of Account Management for the Americas at Nium, a role assumed in March 2023, focusing on transforming payments infrastructure. Previously, Leilani held various positions at Tipalti, culminating as Head of Customer Success for the Mid-Touch team, where accomplishments included achieving $20 million ARR with only 1% churn and presenting at industry conferences. As Principal Consultant for Leilani Carbonell Consulting, expertise was utilized in go-to-market strategies and customer success frameworks. Prior experience includes strategic roles at Illuminate Education, Promethean, and Houghton Mifflin Harcourt, contributing to significant revenue growth and customer engagement initiatives. Leilani possesses a BA in Sociology from UCLA and an MA in Instructional Technologies from San Francisco State University.