Willynevilline Msamo

Willynevilline Msamo has extensive experience in customer service and operational management within the telecommunications and banking sectors. Currently a Manager at NMB Bank Plc since December 2022, Willynevilline oversees the contact centre in Dar es Salaam, implementing strategies that enhance customer satisfaction and retention. Previously, Willynevilline served as Call Center Manager and Country Manager for Customer Experience at ZOLA Electric, where responsibilities included managing customer-related issues and logistics for solar system installations. Additional roles include positions at Vodacom as Customer Services Operation Manager, as well as leadership roles at POCCO FINANCE LIMITED and SPANCO-TIGO. Willynevilline holds a Master's degree in Business Administration from ESAMI and a Bachelor's degree in Business Administration from the University of Dar es Salaam.