Robert has extensive experience in health care and management consulting having worked as a consultant at Deloitte as well as with Cerner Corporation and Pfizer. He is a subject matter expert on State Medicaid solutions including enrollment and eligibility and was a member of the team that developed the first Service Oriented Architecture based State Eligibility system for the state of Pennsylvania (COMPASS). He has deep expertise in Medicare architecture, ITIL, and MITA.
He has led State, Federal, and private sector engagements in ICD-10, Meaningful Use of Electronic Health Records, and process improvement for health plans and hospital systems. Prior to that Mr. Francis worked at Bank of America where he played a key role in rolling out the company's eCommerce system.
Prior to that, he worked at Netscape, Cisco, and Microsoft in a variety of engineering and product management positions.
He is a graduate of UC Berkeley where he earned his Bachelor of Science in Economics and his Masters in Computer Science. In addition, he holds a Masters in Informatics from Northwestern University.
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