Germaine Rada, CHIA

Germaine Rada, CHIA has a diverse work experience spanning several industries and roles. Starting in 2010, they worked at Marriott International as a Guest Services associate, later transitioning to the role of Front Office Trainer, where they trained incoming associates on guest service responsibilities. Germaine also served as a Lead Concierge, managing guest inquiries and facilitating their needs.

In 2014, Germaine joined STR. as a Global Census Researcher, gathering and inputting hotel research data into the company's central database. Germaine then became a Client Services representative, providing ongoing support to STR clients, maximizing the value of products and services, and identifying upselling opportunities. Germaine also played a role in marketing and advertising efforts for hospitality industry vendors and suppliers.

In 2017, Germaine joined OTA Insight as a Business Development Manager, creating partnerships and teaching the value of analytical revenue management data. Germaine later became a Team Lead Business Development Manager, overseeing the management, training, and forecasting of a team of Business Development Executives. Germaine also contributed to the recruitment and onboarding process to scale OTA Insight's presence in the AMER's region.

Currently, Germaine is working at NoiseAware as a Senior Customer Success Manager, where they act as the primary point of contact for the company's largest customer segments. Germaine is responsible for managing over $1.2m in revenue and handles portfolios ranging from 10-250 vacation rental/STR properties.

Germaine Rada, CHIA has a background in both nursing and the hospitality industry. From 2008 to 2010, Germaine attended The University of Tennessee at Chattanooga, where they pursued a Registered Nursing/Registered Nurse field of study. Prior to that, from 2004 to 2008, Germaine attended Pope John Paul II High School.

In addition to their formal education, Germaine has also obtained certifications in the hospitality industry. In August 2019, they acquired the "Train the Trainer" certification from OTA Insight. They have also achieved a certification in Hotel Industry Analytics from STR, although the specific details such as obtained month and year are not provided.