Eric Lindberg has over a decade of experience at Nordea, currently serving as an Application Owner and Senior System and Process Analyst since April 2012. In this role, Eric focuses on enhancing customer experiences and providing user-friendly applications for customer-facing employees. Responsibilities include overseeing application maintenance and operations costs, managing application performance, risk assessment, and life cycle management. Eric has also held several managerial positions, including Team Manager for Customer Service teams in Claims Settlement and Endowment Insurances, Head of User Support for Sweden and Norway, and Team Manager of a Contact Centre. Eric's career began at Falu kommun as a Patient Care Assistant, and education includes credentials from Mid Sweden University and Lugnetgymnasiet.
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