Robin Eikenaar

Robin Eikenaar is currently the Lead Incident Manager at Nordea, where they have been since 2016, driving business-critical incidents to resolution and enhancing incident management processes. Prior to their current role, they served as a Service Desk Specialist at Nordea from 2014 to 2016, providing first-level IT support and ensuring high availability for customers. Robin began their career as a Helpdesk Technician at IBM from 2013 to 2014, where they supported various initiatives within the team. They hold a degree in Network and System Administration from IT-Gymnasiet, completed in 2012.