Nordia
Eraldo Augustin currently serves as a Subject Matter Expert and Technical Support at Nordia Inc. since July 2022, where responsibilities include assisting agents with phone support, coaching for better customer interactions, and providing technical assistance for internet, television, and telephone services. Prior to this role, Eraldo worked as a Telecommunications Professor at the Centre de Formation Professionnelle d'Haiti from October 2013 to April 2022, where duties involved curriculum development, teaching, and evaluating student performance. Additionally, from March 2011 to April 2022, Eraldo functioned as an IT Technician at NATCOM, focusing on monitoring services and applications, testing features, and resolving departmental issues. Eraldo's educational background includes a Master's degree in Public Administration (2024-2026) from Université de Moncton, a Diploma in Telecommunications Engineering (2014-2016) from Canado-Technique CFPH, a Licentiate degree in Legal Sciences (2010-2014) from Université d'Etat d'Haïti, and a Diploma in Electrical and Electronics Engineering (2007-2010) from Canado-Technique CFPH.
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Nordia
Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centres in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.