Nordia
Lynn Mayo has been the Call Center Director at Nordia Inc. since October 1999, overseeing the daily operations of a 360-seat bilingual customer contact center while ensuring adherence to quality, efficiency, and productivity standards. Lynn has a strong background in project implementation, having successfully established a customer service business base in the Philippines and launched a new line of business in Nanaimo, British Columbia, involving a 300-seat contact center. Previously, Lynn held roles as Operations Manager and Team Manager at Stellar Global Solutions Philippines from 2007 to 2008. Education includes completion of Quebec High School from 1975 to 1977.
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Nordia
Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centres in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.