Yohanna A.

Yohanna A. has a diverse work experience spanning over several years. Yohanna started their career at Securetel Australia as a Network Provisioning Engineer, where they were responsible for provisioning CISCO routers, resolving network faults, and assisting the General Manager with complex tasks.

Yohanna then moved on to Matsco Solutions as an IT Consultant, where they maintained and supported client networks, provided IT solutions, and offered support in server and desktop maintenance.

Yohanna then joined British Land as an IT Consultant, where they designed, tested, and deployed CRM integrations, trained employees on email archive solutions, and delivered proposals for mobile device management solutions.

Their next role was as an Advisor in Information Technology at Norges Bank Investment Management. Here, they designed a unified folder structure for real estate investments, migrated files to SharePoint, and supported the development of a new intranet.

Yohanna later became a Senior Advisor at Norges Bank Investment Management, where they were responsible for migrating files and shared drives to SharePoint and provided technical lead in gathering requirements for the intranet.

Finally, Yohanna took on the role of Head of Service Desk at Norges Bank Investment Management, leading a global team in delivering technical support, request fulfillment, and cross-team collaboration. Yohanna also served as the Interim Head of End User Services, overseeing the establishment of an in-house Service Desk and phasing out the outsourced vendor.

Yohanna's work experience demonstrates their leadership skills, technical expertise, and ability to successfully implement projects and support diverse teams.

Yohanna A. attained their Master's Degree in Business Systems Analysis and Design from City, University of London between 2015 and 2017. Prior to that, they pursued their Bachelor's Degree in Computer Science and Technology, specializing in Information Technology, at the University of Sydney from 2000 to 2003. Yohanna also holds additional certifications such as the Apple Certified Support Professional (ACSP) 10.6 Certification from Apple, obtained in July 2011. Yohanna became a Certified Network Associate (CCNA) with Cisco in August 2006, and in July 2004, Yohanna acquired the Windows XP Professional - Microsoft Certified Professional certification from Microsoft.