Karen Barrett

Karen Barrett is a highly experienced service and experience designer with a strong background in improving customer and service experiences across various sectors. Currently serving as Lead Service Designer at Normally since January 2024, previous roles include Senior Service Designer at Social Security Scotland, where leadership in service design for the Scottish Carers Payment was demonstrated. Notable experience at Sainsbury's involved enhancing customer experiences through both physical and digital channels. Karen has also held senior positions at Engine Service Design and Uscreates, working on strategic projects for significant organizations like NHS England and Macmillan Cancer Support. Educational qualifications include a Master's Degree in Interaction Design from Goldsmiths, University of London, and a Bachelor of Arts in Applied Psychology from University College Cork.