Shelly Haury

Shelly Haury is a customer care professional at Nortek Global HVAC since October 2016, where responsibilities include managing consumer inquiries related to warranty, service assistance, and escalations, with a focus on first contact resolution. Prior to this role, Shelly served as a Workforce Supervisor and then Command Post Team Lead at Customer Direct, overseeing staffing levels and productivity. Shelly has extensive experience in educational leadership positions, having held directorships at Prime Time Academy, La Petite Academy, and KinderCare. Education was completed at Arkansas State University from 1985 to 1988.