MD

Michael D.

Director Of Operations at North American Bancard

Michael D. has a diverse work experience spanning different industries and roles.

Michael started their career as a counselor at NJY Camps in 2005 and later became an Assistant Restaurant Manager at Bennigans in 2006.

From 2007 to 2012, Michael worked as a Manager at Coleman Auto Group before transitioning to the hospitality industry.

Michael served as the General Manager of Despana Princeton from 2013 to 2015, where they achieved notable success in increasing revenue and receiving awards for the restaurant.

In 2015, Michael joined OpenTable and held various roles, including Restaurant Operations Specialist, Restaurant On-boarding Specialist, and Enterprise Operations Specialist.

During their time at OpenTable, they focused on on-boarding large restaurants and hotel groups, representing the company during pilots and roll-outs, and providing on-site installations and training.

In 2018, they also took on the additional responsibility of being an OpenTable Ethics Ambassador.

In 2020, Michael had a brief stint as the Chief Operations Officer at Obatala Landscape Services, where they implemented business systems and increased sales.

Currently, they hold the position of Director of Hospitality Implementation - Salido at North American Bancard, where they successfully restructured a team, reduced implementation time, and oversaw large-scale projects.

Overall, Michael D. brings a wealth of experience in operations, hospitality, consulting, and project management to their current role.

Michael D. obtained an Associate of Arts and Sciences (AAS) degree in Fire Science and an Associate of Arts (AA) degree in Business Administration and Management, General from Mercer County Community College between 2005 and 2007. Michael also holds a high school diploma from West Windsor Plainsboro High School South. In addition, Michael has obtained certifications in areas such as Adult First Aid/CPR/AED, CPR/AED for Professional Rescuers, Emergency Communications Officer, Emergency Medical Technician, Basic, Fire Service Communications, FireFighter 1, Hazardous Materials Awareness, Hazardous Materials Technician, ICS (Incident Command System) 100, ICS 200, ICS 300, ICS 400, ICS 700, IS (Introduction to Incident Command System) 800, Ice Rescue Technician 1, ServSafe Food Handler, ServSafe Food Handler Instructor, ServSafe Manager, and Wildland Training. The institutions from which they obtained these certifications include the American Red Cross, American Heart Association, National Emergency Communications Institute (NECI), National Registry of Emergency Medical Technicians, APCO International, State of New Jersey Division of Fire Safety, FEMA (Federal Emergency Management Agency), Lifeguard Systems Inc, National Restaurant Association, and State of New Jersey Forest Fire Service.

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Timeline

  • Director Of Operations

    May, 2023 - present

  • Director Of Hospitality Implementation - Salido (north American Bancard Holdings)

    August, 2022