Jennifer Hargrove

Jennifer "JoAnn" Hargrove currently serves as the Specialty Retirement Plans and Records Retention Services Manager at the North Carolina Department of State Treasurer since March 2019, and as the Customer Call Center Performance and Development Manager at the Department of Commerce Division of Employment Security since July 2016. Previous experience includes various managerial roles at PNC Mortgage, where responsibilities encompassed overseeing customer service teams and ensuring compliance with industry standards, and significant positions at First Union Mortgage Corporation, managing teams focused on handling customer inquiries and processing written correspondence across multiple departments. Jennifer "JoAnn" Hargrove holds a Bachelor of Science degree in Industrial Relations from UNC-CH and a Bachelor's degree from Wake Technical College.