Gerard Usher

Gerard Usher is a seasoned IT and data analyst with extensive experience in customer service and support roles across various organizations. Currently a Senior Data Analyst at North Texas Tollway Authority since March 2014, Gerard also serves as QA/QC Coordinator II and previously worked as a Customer Service Representative II. Prior positions include Manager of IT Support at Goodman Networks, Helpdesk Supervisor at Capital One Bank overseeing a team of 21, and Technical Consultant at Strategic Staffing Solutions. Gerard's background also includes IT support roles at Lufthansa and Sinius GmbH, focusing on software troubleshooting and support for major banking institutions. With qualifications in German commerce and computer programming, Gerard has demonstrated expertise in data analysis, IT support, and team management throughout a robust career.