Ella Stafford

Ella Stafford has over 24 years of experience in customer-focused roles within the utility sector. Currently serving as the Head of Customer Success at Electricity North West since April 2011, Ella leads change management strategies to enhance customer experiences and drive business improvements. Previously, as the Customer Engagement & Experience Manager, Ella managed the contact centre and collaborated across directorates to promote excellent service delivery. As the Customer Insights Manager, Ella acted as the Voice of the Customer, ensuring that service expectations were met. Ella's earlier experience includes managing compliance with the New Roads and Street Works Act and the Traffic Management Act as the Streetworks Manager at United Utilities. Ella holds a Diploma in Business Management and an HNC in Business Management from the University of Huddersfield.