Tom Hopkins is an experienced IT professional with a career spanning several decades, holding key leadership positions in various organizations. Currently seeking opportunities after retiring from Northeastern University, where Tom served as Director of IS Customer Service, overseeing customer service operations. Previous roles include Director of Application Services and Director of Enterprise Solutions and Delivery at Concord Communications, where Tom managed IT strategies and implementations for numerous clients with substantial budgets. Additionally, Tom has experience in commercial IT management at Chiron Diagnostics and Bayer Diagnostics, focusing on key applications and operational functions. Tom holds a Bachelor of Science degree in Operations Technology from Northeastern University.
April, 2012 - present
February, 2006
Manager Customer Experience & Special Events at Emory University
Director Client Management at Microsoft
Sr. Manager | Customer Success at SPS Commerce
Senior Technology Operations Manager, Support Tools & Systems at Etsy
Director, Partner Success at Autodesk
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