James Brooke

James Brooke is a seasoned professional in commercial management and customer insight within the rail industry, currently serving as the Commercial & Customer Insight Manager at Northern since March 2020. Previously, James held various roles at Arriva Rail North, including Strategic Revenue Manager and Interim Commercial Manager, focusing on revenue growth initiatives and stakeholder engagement. With experience as a Regional Revenue Manager, James developed key partnerships to enhance local revenue opportunities and managed the National Reservations System for advance purchase tickets. Prior experience includes positions in customer service management at Home Retail Group PLC and a Graduate Management Trainee role at FirstGroup that provided comprehensive exposure to rail operations. James holds a degree in Environmental Science from The University of Sheffield.