Mark Widstrand

Customer Experience Supervisor at Northern Illinois Gas Company

Mark Widstrand is an experienced professional with a diverse background in customer experience, sales management, and operations within the telecommunications and utility sectors. Currently serving as a Customer Experience Supervisor and Operations Mechanic at Nicor Gas since December 2022, responsibilities include emergency response for gas leak investigations, safety monitoring of field equipment, and communication with customers regarding service activities. Prior roles include District Manager for T-Mobile, where Mark managed a $25 million revenue district and analyzed performance metrics for multiple retail locations, and Senior Manager in indirect sales, overseeing a $100 million revenue business. Mark's extensive experience in the telecommunications industry spans over two decades, with significant achievements in launching new programs and driving operational efficiencies. Mark holds a Bachelor of Science in Psychology from Illinois State University.

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