Robbie Burns

Robbie Burns is an experienced Customer Experience Project Manager at Northern Ireland Water since October 2018, responsible for coordinating project planning and implementation to enhance key regulatory customer measures. Burns collaborates with various business functions to analyze and deliver initiatives aimed at improving customer experience metrics such as Net Promoter Score and First Contact Resolution. Prior to this role, Burns served as a Customer Insights Analyst, converting data into actionable insights that informed strategic decision-making across the organization. Previously, Burns worked as a Data Analyst at EY from January 2017 to October 2018, engaging with internal and external clients to fulfill specific service delivery requirements. Robbie Burns holds a Bachelor of Engineering in Mechanical Engineering from Queen's University Belfast, earned in 2017.