Jay Parmar Assoc. Cipd

Jay Parmar, Associate CIPD, currently serves as Customer Service Manager for the Field Operations Team at Northern Powergrid, focusing on enhancing customer experience in the West Yorkshire Region. With over a decade of experience at Elite Office Furniture UK Limited, Jay has skillfully managed customer service operations for a large trade customer base, emphasizing strategic development, HR responsibilities, and complaint resolution. Previous roles include Commercial Manager at Personal Touch Surveying Ltd and Lexicon Energy, where responsibilities ranged from business development to compliance consultancy. Jay's career began at Lloyds Banking Group and First Direct, encompassing various management positions in customer and credit services. Jay holds a CIPD Level 3 Diploma in Human Resources Practice from Avado and has academic credentials from Glasgow University.