Louise Lowes

Louise Lowes is an experienced professional in customer service management, currently serving as Director of Customer Service at Northern Powergrid since June 2018, where responsibilities include developing a company-wide customer service improvement strategy that has consistently increased customer satisfaction to 90. Prior to this role, Louise held various leadership positions at Shared Services Connected Ltd from November 2013 to May 2018, including Head of Customer Contact Services, where oversight was provided for a large virtual Contact Centre, as well as roles focused on HR service optimization and employee services. Earlier experience includes serving as Senior Operations Manager for Employee Services at the Department for Work and Pensions, leading a team of over 200 personnel to achieve performance targets for multiple government clients. Louise holds a Bachelor of Arts degree in Organizational Leadership from the University of Chester.