Northern Railway
Chris Paddon is a seasoned Customer Experience professional with a background in industries such as telecommunications and financial services. With experience in various managerial roles, Chris has a strong focus on service design, strategy, and policy to enhance customer satisfaction and strengthen loyalty. Their educational background includes a Business Masterclass in Customer Experience Design from the Royal College of Art, as well as certifications in project and programme management methodologies from the APM group. Chris is dedicated to improving the overall customer experience and driving business success.
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Northern Railway
Northern Railway (NR) is headquartered at New Delhi. Most of its route spans across nine states/Union Territories - Delhi, Haryana, Himachal Pradesh, Punjab, Uttarakhand & Uttar Pradesh and the Union Territories of Chandigarh, Jammu & Kashmir and Ladakh. There are 5 divisions in Northern Railway: 1. Ambala 2. Delhi 3. Ferozpur 4. Lucknow 5. Moradabad