Dawn Creighton

Dawn Creighton is an accomplished professional with extensive experience in customer strategy, performance, and experience management. Currently, Dawn serves as a Director at Resolving Water Disputes Limited and as Head of Customer Strategy, Performance and Experience at Northumbrian Water Group since July 2018. Previous roles include Director of Customer Experience and Director of Customer Care at Carillion, as well as Head of Customer Management and Service Excellence Leader at Eaga. Dawn's career is marked by a commitment to enhancing customer engagement and experience, leading large teams, and integrating customer-centric models across diverse market sectors in the UK and Ireland. Dawn holds an MA Hons in Scottish Literature and Scottish Historical Studies from The University of Edinburgh.