Tim Wagstaff is an accomplished professional with extensive experience in the water sector, having worked at Northumbrian Water Group since October 2008 in various capacities including Water Efficiency Manager, Demand Planning Project Manager, and Our Way Trainer, focusing on customer service training. Prior to this, Tim served as a Demand Planning Analyst at Open Water from July 2013 to February 2015, managing the Central Register Data Pilot and supporting various workstreams aimed at market reform in the water industry. Tim holds a Bachelor of Science degree in Geography from Swansea University and a Certificate in Management with a focus on Leadership and Management from Anglia Ruskin University.