Marcia Swanson

Marcia Swanson is an experienced Learning and Development Consultant at Northwestern Mutual since August 2021, previously holding significant leadership roles at CUNA Mutual Group from November 1984 to March 2021. In the role of Senior Manager of Customer Care Contact Center, Marcia led a large team of managers and customer service representatives handling over 1.2 million inbound customer calls related to life insurance and related products. Additional roles at CUNA Mutual included Manager of New Business, where Marcia oversaw onboarding teams, and Policy Administration Supervisor, responsible for department leadership. Marcia's early career at CUNA Mutual involved positions such as Credit Union Marketing Liaison and Customer Service Representative, contributing to extensive expertise in customer service and operational management. Marcia holds a Bachelor of Arts degree in Management and a Bachelor of Arts in Business Administration from the University of Northern Iowa.