Damon Taylor

Damon Taylor is a skilled Lead User Support Specialist at Northwestern University, providing support to approximately 25,000 users and effectively managing technical issues to minimize operational interruptions. Previous experience includes serving as a Tier 2 Help Desk Specialist at the School of the Art Institute of Chicago, where Damon supported 3,000 users, developed training materials, and authored numerous knowledge base articles. Additional roles span various sectors, including arts management and customer service, showcasing expertise in event coordination, staff training, and problem resolution. Damon holds a Master of Arts in Public/Nonprofit Policy and Administration from Eastern Illinois University and a Bachelor of Fine Arts in Visual Arts from Bradley University.