Thad L.

Thad L. has extensive experience in IT and support roles, currently serving as a Licensing and Endpoint Administrator at Northwestern University since May 2017, where responsibilities include software licensing and improving endpoint administration processes. Previously, Thad was a Lead User Support Specialist, managing a help desk and facilitating organizational change. Prior experience includes serving as a Desktop Support Analyst at Bank of Hope, providing support to over 900 employees, and a Senior IT Associate at Houghton Mifflin, managing desktop administration across a large corporate network. Thad also worked as a Consultant at Accenture Technology Solutions, focusing on process improvement and customer service initiatives, and as a LAN Support Analyst at PPM America in the financial services sector. Thad holds a Bachelor of Science in Finance from DePaul University.