Sylvia Schmidiger Hansen

Sylvia Schmidiger Hansen is an experienced professional in the travel and aviation industry, currently serving as a Passenger Operations Specialist at Norwegian since August 2014. In this role, Sylvia specializes in handling passenger irregularities, coordinating rebooking and ground transport, and liaising with stakeholders effectively. Prior experiences include working as a Customer Relations Coordinator, where claims handling and support were key responsibilities, and serving as a Business Travel Consultant at Hogg Robinson Group PLC, facilitating worldwide bookings for corporate clients. Previous roles also include positions at Swissport, TUI, and Delta Air Lines, where expertise ranged from ticketing and check-in supervision to operations and load planning. Sylvia holds a degree in International Tourism from the International School of Tourism Management in Zurich and has educational credentials from high schools in Norway and the USA.