Sophie Rose

Sophie Rose is an experienced professional in customer service and environmental services, currently serving as an Environment Services Officer at Norwich City Council since July 2018. Sophie has previously held various roles within the council, including Citywide Services Officer and positions in the Customer Contact Team. Prior experience includes working as a Customer Support Technician at Epos Now and a Customer Service Advisor at Business First Solutions Ltd, alongside a role as Resolutions Advisor at Entu. Sophie's foundational skills in customer service were developed at Waitrose as a Store Assistant, where a commitment to high-quality service was evident. Additional roles included service positions at Beach Rock Cafe and Rossis Leisure, emphasizing enthusiasm and leadership in customer interactions. Education includes a Bachelor's Degree with honors in Business and Information Communication Technology from Sheffield Hallam University and a Creative Media Advanced Diploma from Paston Sixth Form College.