Pedro Silva has extensive experience in modern workplace management, primarily at NOS SGPS, where responsibilities include SCCM and Azure. Additionally, Pedro serves as an Information System Technician at Winprovit and previously worked on patch management for SCCM at CAIXA GERAL DE DEPOSITOS, S.A. From December 2004 to October 2016, Pedro contributed to information systems through roles in service desk and technical support at EFACEC. Educational qualifications include a diploma in Network Installation and Management from ATEC, alongside various certifications from Udemy and Claranet, focusing on SCCM, WSUS, Windows Server 2016, and Microsoft Teams management.