Madhu Narayanan Kutty

Madhu Narayanan Kutty is an experienced operations manager currently leading the Aftermarket Service division at National Oilwell Varco since January 2019, focusing on maximizing performance and uptime for NOV Rig technologies customers through effective management of resources and data analytics. Previous roles at Axiom Telecom from September 2002 to January 2019 included Country Service Manager, where responsibilities involved enhancing customer experience for major mobile phone brands, and Repair Factory Manager, overseeing a team of over 100 professionals delivering B2B repair services across 33 countries. Madhu also served as Operations Supervisor, implementing quality management practices, and as Process and IT Coordinator, establishing quality assurance frameworks. Educational qualifications include an EMBA in Operations Management from S.P. Jain Institute for Management & Research and a B.E. in Computer Science from Sathyabama University.