Olena Strutynska

Olena Strutynska serves as the Client Relationship Director at Novakid Inc since February 2022, where responsibilities include managing client integration, enhancing conversion rates, and ensuring high levels of customer satisfaction through innovative self-service and automation solutions. Prior to this role, Olena was the Support Excellence Director at Novakid, contributing to significant revenue growth for the Series B startup. Experience also includes leadership positions as Head of Contact Center at Samsung Electronics Ukraine and Ukraine International Airlines, as well as a project head at Beeper. Olena's educational background includes certifications in COPC and negotiation skills, along with degrees in Transport Technologies from National Aviation University and Kryvyi Rih College.