William Hill

William Hill has a diverse range of work experience in the IT industry. William most recently served as the Director of Support Services at Novatech, Inc., where they led and managed a team of IT professionals to provide exceptional customer service and technical support. William'sresponsibilities included implementing strategies to optimize support services, monitoring quality assurance processes, mentoring their team, and staying updated on industry trends.

Prior to that, William worked at Trextel as a Customer Support Manager and a Deployment Help Desk Manager. In these roles, they oversaw various teams responsible for network operations, technical support, and field services. William provided project and technical support, developed process documentation, and managed multiple work shifts.

Before joining Trextel, William worked at Pursuant Health as a Call Center Manager, where they led a team of support agents providing technical and health population support. And earlier in their career, they held positions at Convergent as a Manager in the Digital Signage Network Operations department, managing technical support engineers and overseeing digital media operations.

Overall, throughout their career, William has demonstrated skills in leadership, team management, customer service, technical support, and process improvement.

William Hill attended Georgia College & State University from 1998 to 2003, where they obtained a Bachelor's Degree in Management Information Systems. In May 2004, they also obtained a certification as a Certified Help Desk Professional from STI Knowledge Inc. - Enterprise Support Solutions.