Prabodh D.

Prabodh D. has a diverse work experience, starting with their most recent role as a Director - International Support at Noventiq since 2022. Prior to that, they worked at SoftwareONE for seven years, where they served as a Global Practice Lead and a Service Delivery Manager. During this time, they led a large team of over 240 agents supporting various technologies in multiple languages. Additionally, Prabodh managed the Customer Success Manager team and was responsible for maintaining customer satisfaction and developing strong relationships. Before joining SoftwareONE, they worked at Convergys India Services as a Senior Team Leader and at CONVERGYS INDIA SERVICES PRIVATE LIMITED as a Subject Matter Expert.

Prabodh D. earned a Bachelor of Computer Applications degree from Sikkim Manipal University - Distance Education. Additionally, Prabodh has obtained several certifications including Scrum Master Certified (SMC) from Scrum Alliance, Amazon Web Services Cloud Practitioner from Amazon Web Services (AWS), ITIL Service Strategy (ITIL-SS) from AXELOS Global Best Practice, Implementing Microsoft Azure Infrastructure Solutions from Microsoft, ITIL Service Design (ITIL-SD) from AXELOS Global Best Practice, ITIL Service Operation from AXELOS Global Best Practice, ISO 27001 Lead Implementer - Information Security Certification from ISO - International Organization for Standardization, ITIL Foundation Level from AXELOS Global Best Practice, and Microsoft Certified Professional from Microsoft.